Policies of Sentosa on Tugun - Beachfront 5 Bedroom
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the innkeeper.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that there is a 4% charge when you pay with an American Express and there is a 2% charge when you pay with a Visa or MasterCard credit card.
Please note that this property does not accept pre-authorisation with American Express/Diners Club credit cards.
Guests are required to present a valid photo ID prior to their arrival. The property’s Terms Of Stay must be signed – no exceptions will be made. If guests do not comply with these conditions, the booking will be cancelled and no refund given.
Please note that you must collect your keys during office hours, which are as follows:
Monday to Friday 15:00 to 17:00
Saturdays and Sundays: 15:00 to 15:30
If you expect to arrive outside reception opening hours, please contact Gold Coast Rental Properties by telephone during office hours, using the contact details found on the booking confirmation.
Please note that the property requires a credit card pre-authorisation of $2000 or cash deposit of $2000 at time of check in to cover any incidental charges. A non-refundable 3% fee is charged on cash deposits. Guests will be emailed by Gold Coast Rental Properties after the booking is made. Please note that the check-in and key-collection take place at: Level 1 / 16 Queensland Ave, 4218 Broadbeach. Please inform Sentosa on Tugun - Beachfront 5 Bedroom in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of AUD 2000 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.