Terms and Conditions for Use of Bedandbreakfast.eu B.V.

Version: 1.3
Date: 5 December 2025

The Service is offered by Bedandbreakfast.eu B.V. (“BBEU”) via the internet by means of Software-as-a-Service. The below conditions apply to the use of the service. By visiting the Website or using the Service, the User agrees to the content of these Terms and Conditions for Use.

Provisions or conditions that depart from, or do not occur in, these Terms and Conditions for Use will only obligate Bedandbreakfast.eu B.V if and insofar as these have been expressly accepted by Bedandbreakfast.eu B.V. in writing.

These Terms and Conditions for Use apply exclusively to Users of the Website, including visitors and persons who search for, compare, or reserve accommodations through the Service. Separate General Terms and Conditions apply to Providers (B&B owners and other accommodation providers) who offer accommodations via the BBEU platform.

ARTICLE 1. DEFINITIONS
Capitalised terms in these Terms and Conditions for Use are defined as follows.

1.1. Account: the online environment, made available to the User, with which the User can manage (certain aspects of) the Service.
1.2. Affiliate Partner: a third party with whom BBEU collaborates and through whose platform or integration accommodations can be offered or reservations can be made.
1.3. BBEU: the company named Bedandbreakfast.eu B.V., based at Zandkasteel 43 in Eindhoven, the Netherlands, and registered with the Chamber of Commerce, file number 50090933.
1.4. Contract: the contract concluded between BBEU and the User, on the basis of which BBEU will provide the service, and of which the Terms and Conditions for Use form a part.
1.5. Data: the details/data submitted by the User.
1.6. Intellectual Property Rights: all intellectual and associated rights, including but not limited to copyrights, database rights, domain names, trademark rights, brand rights, design rights, related rights and patent & knowledge rights.
1.7. Parties: the User and BBEU collectively.
1.8. Provider: the natural person or legal entity, acting in a professional or commercial capacity, which offers the accommodations via the BBEU platform.
1.9. Service: the service that BBEU will provide on behalf of the User, as specified in these Terms and Conditions for Use. The Terms and Conditions for Use constitute the Contract for purposes of use of the Service.
1.10. Terms and conditions: the provisions from the terms and conditions, available on the Website, which govern the Contract concluded between BBEU and the Provider.
1.11. Terms and Conditions for Use: the provisions contained in this document.
1.12. User: the natural person or legal entity that, whether acting in a professional or commercial capacity or not, has gained access to the Service and uses the functions offered by the Service.
1.13. Website: the BBEU website, available at the www.bedandbreakfast.nl, www.bedandbreakfast.be and www.bedandbreakfast.eu domains, including subdomains and other extensions belonging to the domains in question.

ARTICLE 2. USE OF THE SERVICE
2.1. The Service enables the User to conveniently and clearly compare accommodations offered by various Providers. The Service also enables the User to contact a Provider, to check the availability of an accommodation, to request a quotation from a Provider, to post a review of a Provider, or to be redirected to the Provider’s website by means of a hyperlink.
2.2. The Service can be used immediately by the User without an Account. To save information for later retrieval and to use other advanced functionalities, the User must first register. Once registration has been completed, the User may immediately log in to the Account and use the Service.
2.3. The User must protect access to the Account by means of the username and password. In particular, the User must keep the password strictly confidential. BBEU may assume that all actions performed via the User’s Account after logging in with the associated username and password take place under the User’s supervision and control. The User is therefore liable for all such actions, unless the User has notified BBEU that another party is aware of the password.
2.4. In the event of suspected misuse of the Account, the User must notify BBEU without delay and must change the (login) credentials.
2.5. The User is only entitled to post a review on the Provider’s presentation page if the User has entered into an agreement with that Provider. BBEU reserves the right to remove reviews that, in its opinion, are offensive, sexually suggestive and/or inappropriate.
2.6. Reviews must at all times be written and posted by the User personally. BBEU reserves the right to remove reviews if, in its opinion, the integrity of such reviews is in question.
2.7. When using the Service, personal data is processed. The provisions of Article 12 of these Terms and Conditions for Use apply to the processing of personal data.

ARTICLE 3. REGULATIONS FOR USE
3.1. The Service may not be used for activities that violate Dutch law or any other applicable laws or regulations. This includes, among other things, storing or distributing information through the Service that is defamatory, libellous or racist.
3.2. In particular (but not exclusively), the following are not permitted:
a. using the Service in violation of applicable legislation on data protection, including the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG). In particular, it is prohibited to collect, process, share or otherwise use personal data of third parties without a lawful basis;
b. subletting the Service or otherwise making it available to third parties;
c. using the Service in such a way that nuisance or disruption is caused to other Users. This includes, among other things, the use of scripts or software for uploading or downloading large quantities of data, or excessively frequent requests to the Service;
d. distributing information that is subject to copyright held by BBEU and/or its licensors, or placing hyperlinks to such information;
e. sharing login credentials with third parties.
3.3. If BBEU receives a complaint concerning a violation of the previous article by the User, or if BBEU itself determines that the User is violating the conditions set out in this Article 3, BBEU may intervene to end the violation without any form of compensation. In doing so, BBEU has the right to disconnect the User from the Service or to block the User’s Account.
3.4. If, in BBEU’s opinion, nuisance, damage or any other danger arises to the functioning of BBEU’s or third parties’ computer systems or networks and/or the provision of services via the internet, particularly through excessive transmission of data, leakage of personal data, or the activities of viruses, Trojans or similar software, BBEU is entitled to take all measures it reasonably deems necessary to avert or prevent such danger.
3.5. BBEU is at all times entitled to report any criminal offences it identifies. BBEU is furthermore entitled to provide the name, address and other identifying details of the User to a third party who complains that the User is infringing that party’s rights or these Terms and Conditions for Use, provided that the accuracy of the complaint can reasonably be deemed sufficiently plausible and the third party has a clear interest in obtaining the data.
3.6. In the event of repeated complaints about the User, BBEU is entitled to terminate the Contract.
3.7. BBEU may recover from the User any losses resulting from violations of these rules of conduct. The User acknowledges that they must comply with the rules of use in this Article and that failure to comply may infringe the rights of third parties, for which the User is personally liable.

ARTICLE 4. COMPLAINTS PROCEDURE
4.1. BBEU takes complaints and reports of wrongful use on the Website or by other means very seriously. In case of questions, comments, complaints or reports of wrongful use, BBEU can be contacted using the contact options on the Website – intended for this purpose – or the contact details at the bottom of these Terms and Conditions for Use.
4.2. The User may submit complaints about the Service, about a Provider or about payments. The User will allow BBEU a reasonable period in which to handle such a complaint. If BBEU considers the complaint legitimate, BBEU will implement measures at its discretion. Such measures may consist of the termination of BBEU’s association with a Provider.

ARTICLE 5. PROMOTIONAL PLATFORM
5.1. BBEU exclusively offers a promotional platform through which the Provider and the User are brought together. BBEU is not a party to the agreement between the Provider and the User. BBEU therefore does not assume responsibility for the process, the offer, the delivery or the quality of the services of the Provider; these matters fall under the sole responsibility of the Provider. BBEU is not liable for any damage arising from the aforementioned agreement between the Provider and the User.
5.2. The agreement between the Provider and the User is concluded at the moment and in the manner determined by the Provider. In addition to the provisions set out in these Terms and Conditions for Use, Providers may impose conditions on the use of their services. Please consult the (general) terms and conditions of the relevant Providers. BBEU has no influence over these conditions and/or the formation of the agreement.
5.3. BBEU makes efforts to monitor the quality and the offering of the Provider. BBEU does not carry out physical inspections and relies solely on digital information and reports from users. However, BBEU cannot guarantee that the Provider and its offering meet the qualifications as described on the Website.
5.4. For accommodations offered by third parties or Affiliate Partners, additional provisions apply as set out in Article 6.

ARTICLE 6. THIRD-PARTY ACCOMMODATIONS AND AFFILIATE PARTNERS
6.1. BBEU may also display accommodations on its platform that are offered by third parties, including Booking.com and other Affiliate Partners. For these accommodations, BBEU acts solely as an intermediary.
6.2. In such cases, the agreement for the stay is concluded directly between the guest and the relevant third party or Affiliate Partner. BBEU is not a party to this agreement and is not responsible for the fulfilment of the reservation or the quality of the stay.
6.3. The terms and conditions of the relevant third party apply to the reservation, including provisions regarding cancellations, refunds and complaint handling.

ARTICLE 7. SUPPORT
7.1. BBEU will make efforts to provide support in the use of the Service in the form of telephone support or remote assistance, which, in BBEU’s opinion, is supportive and can be carried out quickly and easily. BBEU, however, provides no guarantees regarding response times or the extent of the support.
7.2. The User at all times remains responsible for their use of the Service and for entering into agreements with Providers.

ARTICLE 8. AVAILABILITY AND MAINTENANCE
8.1. BBEU will make efforts to deliver the Service and make it available as best as possible, but does not guarantee performance and cannot guarantee uninterrupted availability of the Service.
8.2. BBEU has the right to temporarily take the Service or any part thereof out of use for the purpose of maintenance (planned or unplanned), modification or improvement.
8.3. BBEU may from time to time modify the functionality of the Service. Feedback and suggestions from the User are welcome, but BBEU itself ultimately decides which modifications will or will not be implemented.
8.4. BBEU has the right, at its sole discretion, to discontinue or terminate integrations with third parties whenever commercial or technical circumstances justify doing so.

ARTICLE 9. INTELLECTUAL PROPERTY
9.1. The Intellectual Property Rights relevant to the Service, the associated software and all other information and images rest with BBEU and/or its licensers. The aforementioned may in no way whatsoever be copied or used without the express written consent of BBEU, except when permissible by law.
9.2. No part of this Contract serves to transfer Intellectual Property Rights to the User. The User’s utilisation of the Service is limited to what is stipulated in the Contract. The User will not perform any acts that may infringe the Intellectual Property Rights of BBEU and/or its licensers.
9.3. BBEU hereby grants the User a non‐exclusive and non‐transferable user right for the duration of the Contract so that the User can utilise the Service in accordance with these Terms and Conditions for Use.
9.4. BBEU reserves the right to not grant or to withdraw the user right as described in the previous section if the User has not complied with its obligations as stipulated in the Contract.
9.5. Information, including Data, saved or processed by the User via the Service, is and remains the property of the User. BBEU has the right to use this information for the benefit of the Service, including future aspects thereof.
9.6. If the User sends information to BBEU, such as feedback about an error or a suggestion for improvement, the User grants BBEU the unlimited and indefinite right to use this information for the benefit of the Service. This will not apply to information that the User has expressly marked as confidential.

ARTICLE 10. RATES AND INFORMATION
10.1. The Service is offered to the User free of charge. If the User cancels in accordance with the Provider’s cancellation policy, BBEU has the right to recover incurred transaction costs from the User in addition to cancellation charges that may be payable.
10.2. The prices displayed on the Website originate from the Providers. Displayed prices include VAT and are subject to programming and typing errors.
10.3. The rates displayed on the Website are directly sourced from the Providers and are determined by the Providers themselves. BBEU has no control over these rates. BBEU aims to monitor these rates as often as possible and, whenever applicable, encourage Providers to update their rates.
10.4. The content available on the Website has been complied with the utmost care. However, BBEU cannot guarantee that information posted on the Website by itself or by Providers will be accurate and complete at all times. All information on the Website is therefore subject to obvious coding or typing errors.
10.5. BBEU cannot be held liable for the display of faulty information and/or rates that can be recognised by the User as obviously incorrect.

ARTICLE 11. PAYMENT FOR RESERVATIONS WITH THIRD PARTIES
11.1. For reservations made through an affiliate partner, payment can be processed by BBEU on behalf of that third party.
11.2. In such cases, BBEU receives the reservation amount from the guest and transfers this amount to the respective partner via the previously agreed payment method/channel.
11.3. In doing so, BBEU acts solely as a technical intermediary in the payment process and is not liable for errors or shortcomings arising from payment processing carried out by third parties.

ARTICLE 12. LIABILITY
12.1. The User acknowledges that BBEU exclusively acts as a mediator in establishing the agreement between the User and the Provider. BBEU is not a party to this agreement and cannot be held liable for any failure by the Provider to fulfil its obligations. These Terms and Conditions for Use constitute the Contract between the User and BBEU.
12.2. BBEU has no control over the data entered by the User, the offers and information provided by Providers, or the content of agreements between Users and Providers. Furthermore, the Service is offered to Users free of charge. To the extent permitted by law, BBEU excludes any liability towards Users.
12.3. If, given the specific circumstances of the event causing damage, the exclusion of liability is deemed unreasonable towards a User acting in a private capacity (i.e., not in the exercise of a profession or business), or if exclusion of liability is not permitted by law, BBEU shall only be liable for direct damage as defined in Article 6:96 of the Dutch Civil Code.
12.4. BBEU shall in no event be liable for indirect or consequential damages, including loss of profit, delay damages, loss of data, damages due to deadlines being exceeded as a result of changed circumstances, damages caused by insufficient cooperation, information or materials provided by the User, or damages arising from advice or information given by BBEU that is not expressly part of the Contract.
12.5. In cases of liability as described in Section 12.3, the maximum compensation shall be limited to direct damage up to EUR 500.00 (excluding VAT).
12.6. The limitations of liability in the preceding sections shall not apply if and to the extent the damage is caused by intent or gross negligence of BBEU’s management.
12.7. Any claim for compensation requires that the User reports the damage in writing to BBEU no later than one (1) month after discovery.
12.8. BBEU shall not be liable for any damage resulting from force majeure. Examples of force majeure include failures or outages of the internet or telecommunications infrastructure, power failures, domestic unrest, mobilisation, war, transport disruptions, strikes, lockouts, operational disturbances, supply chain stagnation, fire, and floods.

ARTICLE 13. PERSONAL DATA AND SECURITY
13.1. The personal data processed by BBEU in the provision of the Services fall under the General Data Protection Regulation (GDPR) and the Implementation Act GDPR (UAVG / Dutch Data Protection Act). BBEU shall process personal data in accordance with the requirements of the GDPR and UAVG. Information on how BBEU handles Users’ personal data is available in the privacy statement.
13.2. BBEU shall implement an appropriate level of security, taking into account the risks involved in processing and the nature of the personal data to be protected. This obligation applies only to personal data stored within BBEU’s systems or infrastructure.
13.3. The Website contains links to websites of Providers and other third parties. These Providers and third parties handle personal data according to their own policies. BBEU cannot be held liable for the privacy practices of Providers or other third parties.

ARTICLE 14. TERM AND CANCELLATION
14.1. This Contract commences as soon as the User first uses the Service and is concluded for an indefinite term.
14.2. Upon termination of the Contract for any reason, BBEU has the right to immediately terminate or suspend the Service and delete or render inaccessible all data stored on behalf of the User as of the date the Contract ends. BBEU is not obliged to provide the User with a copy of such data of its own accord. Prior to termination, the User may request a copy at their own expense.
14.3. BBEU may terminate the Contract if the User has not logged in for twelve (12) consecutive months. In that case, BBEU will send a reminder email to the email address associated with the User’s Account. If the User does not respond within one month, BBEU is entitled to delete the Account and its associated Data to the extent permitted by law.
14.4. If the User acts in violation of these Terms and Conditions for Use, BBEU has the right to block access to the Service and suspend the Contract.

ARTICLE 15. AMENDMENTS TO TERMS AND CONDITIONS FOR USE
15.1. BBEU reserves the right to amend or supplement the Services and these Terms and Conditions for Use. Such amendments shall also apply to Contracts already concluded, with a notice period of thirty (30) days following the announcement of the amendment.
15.2. Amendments will be communicated to the User via email, the Service, and/or the Website. Non-substantive amendments of minor importance may be implemented at any time without prior notice.
15.3. If the User does not wish to accept an amendment or addition, the User may terminate the Contract before the effective date. Continued use of the Service after the effective date constitutes acceptance of the amended or supplemented terms.

ARTICLE 16. MISCELLANEOUS PROVISIONS
16.1. This Contract is governed by the law of the Netherlands.
16.2. Unless mandatory law provides otherwise, all disputes relating to the Service shall be submitted to the competent Dutch court in the district where BBEU is established.
16.3. Records of communications, measurements, or information stored by BBEU shall be deemed accurate unless the User provides evidence to the contrary.
16.4. If any provision of these Terms and Conditions for Use is found to be invalid, this shall not affect the validity of the remaining provisions. In such a case, the parties shall establish a new provision(s) that, to the extent legally possible, reflects the intent of the original provision.
16.5. Unless mandatory law provides otherwise, BBEU is entitled to transfer its rights and obligations under the Contract to a third party that takes over the Service or the relevant business activity.
16.6. The right of withdrawal does not apply, as the Service is offered free of charge.
16.7. These Terms and Conditions are available in multiple languages. For the interpretation and validity of these Terms and Conditions, the Dutch version shall prevail. In the event of any contradiction, inconsistency, or ambiguity between the Dutch version and any translation, the Dutch version shall take precedence.

ARTICLE 17. CONTACT DETAILS
17.1. For questions, complaints, or comments regarding these Terms and Conditions for Use, please contact us using the details below:
Bedandbreakfast.eu B.V.
Zandkasteel 43
5658 BE Eindhoven
[email protected]