Why do we need a new reservation system?
Technology has made some vast leaps forward and it’s up to us to keep up with the times! Innkeepers expect to be able to access their calendar round the clock and be able to handle their business on their mobile devices. Our new system uses the most modern technology so that you have all your information at all times, at your fingertips. As an innkeeper, you can now see all your details on your phone, tablet and computer, whenever you want. Wherever you are, you can manage your availability calendar and respond immediately to your reservation requests.
Advantages for you as an Innkeeper
The biggest advantage of the new reservation system is that you now have access to the ‘Innkeeper Service’ on your mobile device. We’ve made it more user-friendly. We’ve changed the look and feel without losing any of the existing functions..
How has it improved?
When you log in you’ll go straight to your new look inbox. The menu is located on the left side of the page. Unlike the old system, there is no reservations overview anymore. All reservations are in your inbox. This gives you quick and easy access to reservations and requests, which you can immediately archive if you want. At the beginning of the month, all reservations from the previous month are automatically archived for you. We have improved the search function so you can easily find reservations by using the name of the guest, the reservation number, the room name or the status of the reservation.
New look reservations
When you open a reservation you’ll come to a well-organised details page, with all the information about your reservation. You can see how your availability looks around the reservation and then you can easily send a message to your guest. Also, you can generate an invoice for your guest on this page, change reservation details and archive the reservation if you want.
New look calendar
When you open your calendar, you’ll immediately notice the new design. You can see the availability of your B&B for the coming month at a single glance. You can scroll to the next month using the blue bar (swipe on a mobile). Reserved dates have a green mark and dates you have blocked are crossed through in red.
You can view dates in the past or the future using the date field on the left of the calendar. After selecting a date from the date field you can see the availability of your B&B for a period of two months after your chosen date.
Click on a date to see the activity for that day ( reservations/blocks). From this window, you can simply click through to the details page of your reservation, where you can manage the reservation.
Transition phase of the new system
At the launch of the new B&B reservation system, not all pages are mobile friendly. The calendar and your inbox can be used on all devices, PC, tablet and mobile telephones. However, if you need to change your prices, your description or add pictures you will still need to use the desktop version at the moment. We will continue working to make all pages mobile friendly in the future and other ways of optimising the use of the ‘Innkeeper Service’.
No support for outdated browsers
Our new system works with the newest techniques and unfortunately cannot support old operating systems. For example, Android 4.4. IOS 9, Internet Explorer 11 or older cannot be supported. We are continuing to look for a solution so that innkeepers using older systems can still use all the new pages. If you experience any issues, please contact us. We’re here to help!
- Description of your Bed and Breakfast
- Adding rooms and prices to your presentation page
- Adding photos to your presentation page
- Processing reservation requests
- Archiving Reservation Requests
- Managing your calendar
- Free Reservations tool on your website
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