Policies of Tree Top Stay
Check-in14:00 - 17:00 hours
Check-out10:00 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 16 years is charged AUD 50 per night when using existing beds.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Eftpos. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please note that reception, key collection and check-in hours are:
Monday-Thursday 10:00 until 17:00.
Friday 10:00 until 20:00
Saturday-Sunday 10:00 until 17:00.
If you require a cot or a high chair, please contact the property in advance, using the contact details found on the booking confirmation.
Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.5% charge when you pay with an American Express or Diners Club credit card.
Please note you will be charged a prepayment of 50% of the total price at the time of reservation and the remaining amount 14 days before arrival. A security deposit of AUD 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please inform Tree Top Stay in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the check-in and key-collection take place at: Valley Ranges Getaways -361-363 Mount Dandenong Tourist Rd, 3787 Sassafras. This property will not accommodate hen, stag or similar parties.