Policies of The Nine Elms Residence
Check-inFrom 15:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 3 years stays free of charge in a child's cot/crib.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 8.
The maximum number of children's cots/cribs in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. Charges may be applicable.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro, Solo, UnionPay credit card. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Nine Elms Residence in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of GBP 300 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. There is a late check in fee of GBP 25 for check-ins after 19:00. Please note that guests will receive an email containing important arrival information after booking. These instructions must be followed to stop any delays upon arrival. Kindly note that if you have a disability or you experience mobility difficulties, please contact the property at least 24 hours in advance and the property will provide a complimentary meet and greet service. Please note that a prepayment for your stay is required to secure your reservation. This can be by bank transfer or credit card. A credit or debit card can be used with a passport of the same name. The passport may be held until check out. The property will contact you after you book to provide any bank transfer instructions. Please note that only the guests listed on the booking confirmation are allowed to use the apartment. Visitors are not allowed. Please note that this is a private residential property therefore no parties are allowed. Guests must observe quiet hours between 22:00 and 08:00, when loud noise or music is not permitted. Please note a GBP 100 fee applies if keys are lost or not returned on the day of departure.