Policies of Cozy Bay Cruise
Check-in12:30 - 13:00 hours
Check-out10:00 - 10:30 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 6 years stay free of charge when using existing beds.
There is no capacity for cots in the room.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, JCB. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please inform Cozy Bay Cruise in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
An advance registration is required by Halong Bay Management Authority and Port Authority Permits. Guests must provide full name, date of birth, nationality, passport number/ ID number, and Vietnamese visa expiry date for all passengers under Special Requests box. Upon check-in, guests are required to present a valid passport or ID to board the cruise. Guests who fail to provide the necessary information above may not be allowed to be on board.
Please note that cruise itineraries, activities and schedules are subject to change, dependent upon the weather, tide levels and operating conditions.
Guests with any dietary requirements (e.g. vegetarian resources, food allergies, religious restrictions, etc.) are requested to inform the cruise at least 3 days before departure.
- Entrance and sightseeing fees
- Tax and service charges
- English-speaking guide
- All meals on board