Guests are required to send a photo of their ID a week prior to arrival. Instructions on how to check-in will be provided afterwards. 1. Verification & Security Deposit: Lead guest must complete online verification with a matching government photo ID prior to access code release. A pre-authorised security deposit hold of up to £300 is secured 2 days prior to arrival and released within up to 5 working days post-checkout following inspection. 2. 3-Hour Defect Reporting Window: Cleanliness, plumbing, heating, or inventory defects must be reported within 3 hours of arrival (or by 22:00 if arriving after 19:00) with photo/video evidence to allow immediate rectification. No retrospective refunds or self-relocation claims are approved for issues reported after checkout or without granting access. 3. House Care & Waste: Domestic rubbish must be bagged and placed into designated external council bins prior to departure. Excessive rubbish accumulation, fly-tipping, or extreme messes requiring abnormal turnaround time will be billed to the deposit. 4. Lost Property: We accept no liability for items left behind. Low-value items (clothing, toiletries, chargers) are not stored and are disposed of after 12:00 PM on departure day. High-value items (laptops, jewellery, passports) are held for 7 days and returned strictly at the guest's expense via tracked courier plus a £30 admin fee. 5. No Smoking, Vaping or EV Charging: Strictly no smoking, vaping, or candles anywhere indoors, on balconies, or in communal areas. EV charging from domestic 3-pin sockets is forbidden due to fire risks. Breaches incur full chemical deep-clean/sanitisation costs. 6. Occupancy, Quiet Hours & Conduct: Strictly no parties, gatherings, pets, or unregistered visitors. Quiet hours: 23:00–07:00. Mail/parcel delivery or using the address for registration is strictly prohibited. 7. External Outages: Third-party utility, municipal grid, or telecom/Wi-Fi area outages outside our direct control do not constitute host default. 8. Check-Out: Strictly by 10:00 AM. Unauthorised late check-outs or keys locked inside cylinder locks incur operational delay and locksmith fees.Gasten zijn verplicht om een ​​geldig identiteitsbewijs met foto en een creditcard te tonen bij het inchecken. Houd er rekening mee dat alle Speciale Verzoeken afhankelijk zijn van beschikbaarheid en mogelijk extra kosten met zich meebrengen. Laat van te voren weten wat je verwachte aankomsttijd is. Tijdens het boeken kun je het veld Speciale Verzoeken gebruiken, of je kunt rechtstreeks contact opnemen met de accommodatie met de contactgegevens in de boekingsbevestiging. Deze accommodatie accepteert geen vrijgezellenfeesten en soortgelijke evenementen.