Mandatory Pre-Arrival Verification: The lead guest must complete our secure online check-in portal and provide matching government-issued photo ID prior to access codes being released. Strict Defect Reporting Window & Refund Exclusion: Any cleanliness, maintenance, inventory, or heating defects must be reported within 3 hours of arrival (or by 22:00 if checking in after 19:00) with photographic/video evidence to allow prompt rectification. Retrospective claims, post-departure refund requests, rate deductions, or unilateral self-relocations without prior host inspection will not be approved or refunded. Staying overnight confirms full acceptance of the property in its provided condition. Prohibited Activities & Remediation Charges: Electric vehicle (EV) charging via domestic 3-pin sockets, indoor smoking, and vaping are strictly prohibited. Any evidence of smoking or vaping will incur professional chemical sanitisation, ozone deodorisation, and deep-cleaning fees deducted directly from the deposit. Using the property address for personal or commercial mail and parcel deliveries is strictly forbidden. Waste Disposal & Check-Out Care: All domestic rubbish must be bagged and disposed of in the designated external council bins prior to check-out. Excessive rubbish accumulation, fly-tipping, or extreme messes requiring abnormal turnaround time will be billed to the deposit. Lost Property: We accept no liability for personal items left behind. Low-value items are disposed of after 12:00 PM on departure day. High-value items are retained for 7 days and returned strictly at the guest's expense via tracked courier plus a £30 administration fee.Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires. Veuillez informer l'établissement à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Les enterrements de vie de célibataire et autres fêtes de ce type sont interdits dans cet établissement.