Mandatory Pre-Arrival Verification: The lead guest must complete our secure online check-in portal and provide matching government-issued photo ID prior to access codes being released. Strict Defect Reporting Window & Refund Exclusion: Any cleanliness, maintenance, inventory, or heating defects must be reported within 3 hours of arrival (or by 22:00 if checking in after 19:00) with photographic/video evidence to allow prompt rectification. Retrospective claims, post-departure refund requests, rate deductions, or unilateral self-relocations without prior host inspection will not be approved or refunded. Staying overnight confirms full acceptance of the property in its provided condition. Prohibited Activities & Remediation Charges: Electric vehicle (EV) charging via domestic 3-pin sockets, indoor smoking, and vaping are strictly prohibited. Any evidence of smoking or vaping will incur professional chemical sanitisation, ozone deodorisation, and deep-cleaning fees deducted directly from the deposit. Using the property address for personal or commercial mail and parcel deliveries is strictly forbidden. Waste Disposal & Check-Out Care: All domestic rubbish must be bagged and disposed of in the designated external council bins prior to check-out. Excessive rubbish accumulation, fly-tipping, or extreme messes requiring abnormal turnaround time will be billed to the deposit. Lost Property: We accept no liability for personal items left behind. Low-value items are disposed of after 12:00 PM on departure day. High-value items are retained for 7 days and returned strictly at the guest's expense via tracked courier plus a £30 administration fee.Beim Check-in müssen Sie einen Lichtbildausweis sowie eine Kreditkarte vorlegen. Sonderwünsche unterliegen der Verfügbarkeit und sind gegebenenfalls mit einem Aufpreis verbunden. Bitte teilen Sie der Unterkunft Ihre voraussichtliche Ankunftszeit im Voraus mit. Nutzen Sie hierfür bei der Buchung das Feld für besondere Anfragen oder kontaktieren Sie die Unterkunft direkt. In dieser Unterkunft sind weder Junggesellen-/Junggesellinnenabschiede noch ähnliche Feiern erlaubt.