Mandatory Pre-Arrival Verification: The lead guest must complete our secure online check-in portal and provide matching government-issued photo ID prior to access codes being released. Strict Defect Reporting Window & Refund Exclusion: Any cleanliness, maintenance, inventory, or heating defects must be reported within 3 hours of arrival (or by 22:00 if checking in after 19:00) with photographic/video evidence to allow prompt rectification. Retrospective claims, post-departure refund requests, rate deductions, or unilateral self-relocations without prior host inspection will not be approved or refunded. Staying overnight confirms full acceptance of the property in its provided condition. Prohibited Activities & Remediation Charges: Electric vehicle (EV) charging via domestic 3-pin sockets, indoor smoking, and vaping are strictly prohibited. Any evidence of smoking or vaping will incur professional chemical sanitisation, ozone deodorisation, and deep-cleaning fees deducted directly from the deposit. Using the property address for personal or commercial mail and parcel deliveries is strictly forbidden. Waste Disposal & Check-Out Care: All domestic rubbish must be bagged and disposed of in the designated external council bins prior to check-out. Excessive rubbish accumulation, fly-tipping, or extreme messes requiring abnormal turnaround time will be billed to the deposit. Lost Property: We accept no liability for personal items left behind. Low-value items are disposed of after 12:00 PM on departure day. High-value items are retained for 7 days and returned strictly at the guest's expense via tracked courier plus a £30 administration fee.Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares.