Ópera Stays by Charming

1. Acceptance: Making a reservation implies acceptance of these terms and conditions. 2. Personal Data: The information provided will be stored on a secure server, accessible only by authorized staff. 3. Occupants: The client must respect the maximum number of guests allowed in the reservation. The room rate is the same for 1 or 2 guests. If more guests stay without authorization, a penalty of €100 per night per additional guest will be imposed. 4. Cleaning: Rooms will be delivered clean. Guests are expected to leave them reasonably tidy and free of food remnants. 5. Furniture: Furniture and decorations must remain in their original place. Charges may apply if this condition is not met. 6. Modifications: We reserve the right to change the assigned room to a similar or better one at no additional cost. 7. Security Deposit: A deposit will be requested via credit or debit card, which will be released within 14 days after check-out, provided no damages or excessive dirt are found. 8. Cancellation Policy: Cancellation conditions vary depending on the type of reservation. Please consult the details in the booking confirmation. 9. Check-in Time: Check-in is between 3:00 PM and 12:00 AM. 10. Noise: No disruptive noise is allowed. Breaching this rule may result in the termination of the rental agreement without compensation. 11. Bank Transfers: Any bank fees related to international transfers will be borne by the client. 12. Check-out Time: Check-out must be done before 11:00 AM. Delays may result in additional charges. 13. Safe: Each room has a safe. We are not responsible for valuables not stored in it. 14. Surveillance and Security: The property has surveillance cameras in common areas. By staying, guests accept these measures as a condition of their stay. 15. No Smoking: Smoking is strictly prohibited throughout the accommodation. Violating this rule will result in a €100 fine. 16. Pets: Pets are not allowed on the premises. Violation of this rule will result in a €150 fine per day. 17. Noise Meters: The accommodation is equipped with noise meters to ensure a peaceful environment. Guests are expected to maintain moderate noise levels, especially between 10:00 PM and 8:00 AM. Violating this rule may result in warnings or, in case of repeated offenses, expulsion from the property. 18. Internet Connection: Guests must delete their network credentials from their devices before leaving. The accommodation is not responsible if guests fail to do so. 19. Room Cleaning: Stays of 5 days or more may request a cleaning service at no extra charge. 20. Behavior and Conduct: Guests are expected to behave respectfully. Inappropriate behavior may result in immediate expulsion. 21. Common Areas: Common areas are available for all guests. Please keep these areas clean and respect the furniture and equipment provided. 22. Restricted Access: Only registered guests are allowed to stay on the premises. Failure to comply with this rule may result in the expulsion of the responsible guest, without the right to a refund. 23. Maximum Price: The maximum price per room is €500 per night.La struttura non è disponibile per feste di addio al nubilato/celibato o simili. Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.