Ópera Stays by Charming

1. Acceptance: Making a reservation implies acceptance of these terms and conditions. 2. Personal Data: The information provided will be stored on a secure server, accessible only by authorized staff. 3. Occupants: The client must respect the maximum number of guests allowed in the reservation. The room rate is the same for 1 or 2 guests. If more guests stay without authorization, a penalty of €100 per night per additional guest will be imposed. 4. Cleaning: Rooms will be delivered clean. Guests are expected to leave them reasonably tidy and free of food remnants. 5. Furniture: Furniture and decorations must remain in their original place. Charges may apply if this condition is not met. 6. Modifications: We reserve the right to change the assigned room to a similar or better one at no additional cost. 7. Security Deposit: A deposit will be requested via credit or debit card, which will be released within 14 days after check-out, provided no damages or excessive dirt are found. 8. Cancellation Policy: Cancellation conditions vary depending on the type of reservation. Please consult the details in the booking confirmation. 9. Check-in Time: Check-in is between 3:00 PM and 12:00 AM. 10. Noise: No disruptive noise is allowed. Breaching this rule may result in the termination of the rental agreement without compensation. 11. Bank Transfers: Any bank fees related to international transfers will be borne by the client. 12. Check-out Time: Check-out must be done before 11:00 AM. Delays may result in additional charges. 13. Safe: Each room has a safe. We are not responsible for valuables not stored in it. 14. Surveillance and Security: The property has surveillance cameras in common areas. By staying, guests accept these measures as a condition of their stay. 15. No Smoking: Smoking is strictly prohibited throughout the accommodation. Violating this rule will result in a €100 fine. 16. Pets: Pets are not allowed on the premises. Violation of this rule will result in a €150 fine per day. 17. Noise Meters: The accommodation is equipped with noise meters to ensure a peaceful environment. Guests are expected to maintain moderate noise levels, especially between 10:00 PM and 8:00 AM. Violating this rule may result in warnings or, in case of repeated offenses, expulsion from the property. 18. Internet Connection: Guests must delete their network credentials from their devices before leaving. The accommodation is not responsible if guests fail to do so. 19. Room Cleaning: Stays of 5 days or more may request a cleaning service at no extra charge. 20. Behavior and Conduct: Guests are expected to behave respectfully. Inappropriate behavior may result in immediate expulsion. 21. Common Areas: Common areas are available for all guests. Please keep these areas clean and respect the furniture and equipment provided. 22. Restricted Access: Only registered guests are allowed to stay on the premises. Failure to comply with this rule may result in the expulsion of the responsible guest, without the right to a refund. 23. Maximum Price: The maximum price per room is €500 per night.Les enterrements de vie de célibataire et autres fêtes de ce type sont interdits dans cet établissement. Veuillez informer l'établissement à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires. Les clients âgés de moins de 18 ans doivent être accompagnés d'un parent ou d'un tuteur légal pour pouvoir s'enregistrer.