Check-in is completely automated and allows independent access to the property. After 8:00 PM, access will still be possible via the automated system; however, any requests for in-person assistance or interventions by our staff will incur a €30 surcharge, payable directly to the staff member. Please note that after 8:00 PM, any malfunctions in the home automation system (for example, lack of internet connection, electronic door lock failure, or other technical issues) cannot be immediately repaired and will not be our responsibility. Therefore, if the guest is unable to access the property, even following interventions by our staff, the reservation may be considered a no-show, with no right to a refund. After 11:00 PM, in-person assistance is not guaranteed.Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione.