Check-in is completely automated and allows independent access to the property. After 8:00 PM, access will still be possible via the automated system; however, any requests for in-person assistance or interventions by our staff will incur a €30 surcharge, payable directly to the staff member. Please note that after 8:00 PM, any malfunctions in the home automation system (for example, lack of internet connection, electronic door lock failure, or other technical issues) cannot be immediately repaired and will not be our responsibility. Therefore, if the guest is unable to access the property, even following interventions by our staff, the reservation may be considered a no-show, with no right to a refund. After 11:00 PM, in-person assistance is not guaranteed.Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.