When you arrive in Florence please call the property using the number on the booking confirmation, in order to arrange key collection. A surcharge applies for arrivals outside check-in hours as follows: - from 19:00 until 21:00 EUR 20 - from 21:00 until 00:00 EUR 40 - from 00:00 until 09:00 EUR 60 All requests for late arrival are subject to confirmation by the property. Late check-out can be arranged in advance based on availability, a surcharge might apply. When travelling with pets, please note that an extra charge will be applied. Electricity, gas and water are not included for stays of 8 nights or more. Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Veuillez informer l'établissement à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation. Hébergement géré par un particulier