All guests are required to complete an online insurance/security form before checking in. This step involves uploading an ID and a SELFIE HOLDING THE ID to verify the booking details. The service fee is non-refundable when the booking is canceled. Lost keys or keys not returned to the lockbox are a call-out fee of $350. And $1000 for smoking. Australia is a tropical country, from time to time you may see bugs, spiders, and insects, mostly harmless. We don't accept cancellations on the above but are at your disposal should you need any assistance. We regularly fumigate the property to prevent unwanted pests. There is also a building boom going on throughout Sydney we don't refund for construction noise if anything is going on in the neighborhood however if there is work being done next door or in the same building we will have a note in our summary.This property will not accommodate hen, stag or similar parties.