Check-in: To check-in, My Holiday Gran Canaria will inform you of the place where you must collect the key, along with the welcome letter. At that time you will also be provided with the exact address of the home. Cleaning: This accommodation does not have cleaning service during your stay. Cleaning is carried out before guests arrive and upon departure. If you wish to hire an additional cleaning service during your stay, an extra charge will apply. Check-in and check-out times: Check-in is from 3:00 p.m. If you wish to enter earlier, you will be subject to availability. The official departure is at 11:00. If you wish to leave later, you will be informed of the corresponding extra charge. Required documentation: Upon check-in, guests must present a valid ID and credit card. Special Requests: All special requests will be subject to availability and may incur additional charges. Coexistence rules: Bachelor parties or similar parties are not allowed on the property. To ensure peace of mind for all guests, noise should be avoided between 9:00 p.m. and 9:00 a.m.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.