When booking, please indicate in the Special Request box the gender of each guest staying in the room and what mode of transportation you plan to use. Shuttle buses are available between the property and Zao-onsen Bus Stop. Please make a reservation at least 1 day in advance. Please contact the property in advance if you are arriving with a car. Guests with a room-only plan and a breakfast-inclusive plan arriving after 22:00 must inform the property in advance. Contact details can be found on the booking confirmation. The annex building may have guests with small pets. Please note the property charges an additional heating fee between December and March. All children under 3 years are charged per night when using existing beds with adults. Extra bedding and meals, except for a complimentary lunch will not be provided. Child rates include complimentary lunch for children. Please note that restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 19:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 19:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host