Please note that there is a 3% charge when you pay with a credit card / overseas visitors. All requests for arrival after 19:00 are subject to confirmation by the property. Otherwise, a surcharge of NZD 25 will apply for arrivals after check-in hours. Please note we do not refund if the road closure due to the weather condition. For your information, we provide a heater, e-blanket, and extra blanket at all our accommodations. However, Lake Tekapo is surrounded by Alpine mountains which will be extremely cold depending on the weather. We suggest you bring more layers when you are planning to visit Tekapo from April to October. Kindly noted that we are not able to cancel the booking due to natural disasters or road closures.Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. La struttura non è disponibile per feste di addio al nubilato/celibato o simili.