Rest & Play the Batehaven Way

Booking Verification We operate similarly to hotels; however, since you will be utilising a self-check-in, we require these details digitally via a secure link. Please note that the property requires the following from the main booker ID verification documents within 48 hours after booking: a photo or scan of a valid photo ID that matches the credit card details used to book your reservation, along with a real-time selfie. Your information will be securely stored in accordance with Australian privacy laws. Please note that failure to provide these documents may result in the cancellation of your reservation while upholding the cancellation policy. Security Deposit A security deposit is required in the form of a pre-authorisation. This will be collected via a secure link to submit your credit card details. The deposit will not be physically charged unless damages or extra cleaning are reported by our team after check-out. Cleaning Service Please note that this property is not serviced like a hotel, and regular housekeeping, including daily cleaning and linen changes, is not included during your stay. However, if you would like to arrange for cleaning services, they are available upon request for an additional fee. Basic Amenities A complimentary welcome pack will be provided that includes several single-use items to get you started including tea, coffee, sugar, soap, laundry, and dishwashing supplies. For extended stays, please bring extra provisions. Noise and Party Policy This property is located in a residential area. We adhere to a strict noise policy from 10:00 PM to 8:00 AM and appreciate your cooperation in maintaining a peaceful environment. Parties or gatherings are not permitted at this property. Violation of these regulations may result in eviction without a refund of any remaining funds or deposits.Siete pregati di comunicare in anticipo a l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione. Se prenotate una tariffa che prevede il pagamento anticipato e avete bisogno della fattura, richiedetela nella sezione Fai una domanda, indicando i dati di fatturazione dell'azienda. La struttura non è disponibile per feste di addio al nubilato/celibato o simili. In caso di partenza anticipata, la struttura addebiterà l'intero importo del soggiorno. La struttura si trova in una zona residenziale, quindi siete pregati di prestare attenzione a non esagerare con i rumori.