Check-in: To check-in, My Holiday Gran Canaria will inform you of the place where you must collect the key, along with the welcome letter. At that time you will also be provided with the exact address of the accommodation. Cleaning: This accommodation does not have cleaning service during the stay. Cleaning is carried out before guests arrive and upon their departure. If you wish to arrange for additional cleaning service during your stay, an extra charge will apply. Check-in and check-out times: Check-in is from 3:00 p.m. If you wish to enter earlier, it will be subject to availability. The official departure is at 11:00. If you wish to check out later, you will be informed of the corresponding extra charge. Required Documentation: Guests must present a valid ID and credit card upon check-in. Special Requests: All special requests will be subject to availability and may incur additional charges. Coexistence rules: Stag and hen parties or similar parties are not allowed on the property. To ensure the peace of mind of all guests, noise must be avoided between 21:00 and 09:00.En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.