Guests are requested to contact the property prior to their expected arrival time. 1. Lost keys: Charge is $50 2. Locked out of Guesthouse: Tenant in main house is not responsible for Guests who are locked out of The Palomino. Guest will need to contact the Host to notify of the lockout and then the Guest will pay the locksmith directly upon arrival of the Locksmith 3. For safety purposes in this residential area, all Guests are required to text a copy of their ID (official identification) to confirm that the name on the reservation matches the name on the ID prior to arriving AND checking into the property. 4. Guests cannot arrive early or will forfeit their reservation without a refund and will not be eligible to leave a review. Guests who retaliate by leaving a negative review will be subjected to civil action to collect lost revenue as a result of the review, which requires appearing in Small Claims court in Los Angeles. 5. Guests who throw a party or have Guests over without prior permission, will be required to vacate the premises upon request and are not eligible for a refund. Guests who break property policies and retaliate by leaving a negative review will be subjected to civil action to collect lost revenue as a result of the review, which requires appearing in Small Claims court in Los Angeles. 6. Guests who depart without notifying us to do a proper checkout, will be subjected to a $100 fee. Guests who retaliate by leaving a negative review will be subjected to civil action to collect lost revenue as a result of the review, which requires appearing in Small Claims court in Los Angeles.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.