* Guests must be 21 years or older to check into the hotel. * The front desk will require the name on your reservation to match the name EXACTLY on your I.D. for check-in. * The hotel requires a credit card at check-in for incidentals. The hotel will charge $50 per day for incidentals with a maximum of $250. The deposit will be refunded after check-out. This is purely for incidentals and purchases to the suite. (It make take several business days for the bank to process the refund). * Daily housekeeping is not included, but additional items (towels, sheets, etc.) are provided. For example, bath towels will only be available for the number of guests listed. * A complimentary starter kit with essentials like toilet paper, paper towel, hand soap, dish soap, and bathroom set(shampoo/conditioner/body wash 1oz size) is provided on arrival. Any additional/extra items needed must be purchased by the guest (i.e additional soap, toilet paper, and shampoo). * Late check-out must be communicated in advance(at least 24 hours prior to check-out) and approved. Additionally, there will be an additional fee for late checkout up until 1:00 pm when availability allows. * We appreciate your cooperation in promptly reporting any service issues you may encounter during your stay. In the event that a hotel engineer work order is necessary to address the reported issue, we will kindly inform you. If the engineer determines that the problem was caused by the guest, a charge of $175 will be applied. Additionally, if the guest does not grant access to the hotel engineer after reporting the issue a charge of $250 will be incurred. We value your understanding and cooperation in ensuring a smooth resolution to any service matters. * Platinum Hotel is nonsmoking (including the balconies) but does have smoking sections outside. Please do not smoke or vape in the suite - $800 smoke/marijuana vape damage fee to treat the suite for damage. This property does not accommodate parties or events. * The hotel requires a credit card at check-in for incidentals. The hotel will charge $50 per day for incidentals with a maximum of $250. The deposit will be refunded after check-out. This is purely for incidentals and purchases to the suite. (It make take several business days for the bank to process the refund).Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host