All special requests and additional charges for extra beds are to be upon arrival. It is mandatory to register all the people who are going to stay in the establishment. When minor guests are staying, it is mandatory to select their age. If more people stay than appear in the reservation, the establishment will not allow the stay and the amount of the reservation will not be refunded. A minor counts as one person. It is not allowed to introduce bicycles, surfboards, or similar to the rooms. All special requests and extra bed charges will be confirmed upon arrival. The registration of all the people who are going to stay in the establishment is mandatory. When underage guests are staying, it is mandatory to select their age. If more people stay than those listed in the reservation, the establishment will not allow the stay and the amount of the reservation will not be refunded. A minor counts as one person. In response to the coronavirus (COVID-19), the property is applying additional health and safety measures at this time. Please inform Alto Santiago of your expected arrival time in advance. To do this, you can use the special requests section when making the reservation or contact the accommodation directly. Contact details appear on the booking confirmation. This property does not accommodate stag or hen parties or similar parties. Room Id : 38803309 The spacious family room has a small balcony, minibar, microwave, kettle, wardrobe, and a private bathroom with a bathtub and hairdryer. It also includes a safe, ceiling fan, heating, and a flat-screen TV. The unit accommodates up to 2 beds. Cleaning service for this room is on alternate days. You have to climb stairs to reach this room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.