Guests must contact the property in advance to communicate their arrival time. Please note that there's no staff on site. The apartments are managed by the staff of Hotel Al Nuovo Teson, located within walking distance from the property. Use Al Bailo Di Venezia phone number or e-mail to ask for support 24/7. Please note that check-in is at another hotel. All guests are required to provide the following documents at check-in: A valid passport or ID card for all guests in the party. A copy of the credit card in order to charge the tourist city tax for every guest and as a guarantee in case of incidentals or damages. Without a copy of all passports and a copy of the credit card (number and expiration date), access to the apartment will not be provided. For privacy and security reasons, the guests can access the apartment by using an application that must be installed on the smartphone. When booking 4 rooms or more, different policies and additional supplements may apply.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.