Once your booking is confirmed, you will be directed to our guest portal. Prior to check-in, you will be required to complete an identity check by scanning your licence/passport and credit card before being provided with your arrival instructions. This provides security for the owners of the property so they are comfortable that you are who you say you are and you have the documents to prove it (similar to a hotel check-in procedure). We do not charge your card, nor does it get stored by our system, and you are welcome to block out some numbers, but please note that our guest portal has the highest level of PCI compliance available. This process is necessary due to the fact that we have a self-check-in system.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. This property will not accommodate hen, stag or similar parties.