Please note that there is no onsite reception. You must provide the property with an Australian mobile phone number, as your check in details will be sent to you via text message, on your check in day. If you do not have an Australian mobile phone number, you will need to instead provide an email address for this information to be sent to you. The preferred contact method is via the contact details provided in your booking confirmation. Alternatively, you can use the Special Requests box when booking. Please note that reception office hours are 8:00-18:00. If you need to contact the property outside of these hours, please use the Special Requests box, or send the property an email. Please only use the mobile number provided in case of emergencies. Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card. Please note that there is a 3% charge when you pay with an American Express or Diners Club credit card.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.