The service charge includes: - Insurance policy for rental damages - Cleaning fee charged per stay After booking, StayInBnB will email guest to collect additional information and rental agreement signature. This must be provided within 3 days of booking. If you do not receive this email or have any questions, please contact the property directly. In case of cancellation, the property may be able to furnish a partial refund. Contact the property for details. This self-catered property does not feature a front desk. Staff are available on site, but room access is granted by key code on a lock box. Guests arriving outside of regular check-in/out times must ring property doorbell for access. Please contact property directly for directions. Please note that the exterior of the premises is monitored by video surveillance. The game room area (and associated 2 extra rooms that are used for the 4 bedroom rental option) may be accessed/used by us and our personal guests during your stay, which we use sparingly. There is a door to that area that you can lock to ensure your privacy. Please note that the pool is shared and the game room is sometimes shared, but rarely.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.