Apartamentos Brisas del Poniente

• Parties, events, or gatherings of any kind are not permitted. • If a party is held that requires police intervention, guests must leave the accommodation immediately. • In the event of property damage, the guest will be responsible for an additional penalty of up to €1,000, separate from the platform's deposit. • Smoking is prohibited inside the accommodation. If cigarette butts are found during cleaning, the apartment smells, or ashes are scattered, a €250 property damage claim will be made. This condition excludes smoking on the balcony, provided that smoking is done exclusively outside with the window closed. ⸻ Check-in Policy • Check-in is fully automated. • Our co-host is available until 11:00 PM for any questions or issues. • If you need assistance outside of these hours, the charges are: • €20 for remote assistance. • €100 for in-person assistance. • In justified cases (age, disability, or other reasons communicated in advance), charges will only be waived if assistance is provided remotely and before 11:00 PM. • If remote assistance is required after 11:00 PM, this must be pre-arranged. • If remote assistance extends beyond 1:00 AM, a €20 fee will apply, even with justification. ⸻ Key Loss and Key Management • The fee for lost keys is always €20. • If the loss occurs before 11:00 PM and the guest follows the instructions to regain access without in-person assistance, only that amount will be charged. • If instructions cannot be followed or in-person assistance is required (at any time), a €100 fee will apply. • If the keys are not returned at the end of the stay, the guest will be deemed to agree to the automatic withdrawal of the €20 from Booking.com's damage deposit. ⸻ Forgotten Items • If you forget anything, you must notify us before your next check-in (3:00 PM on the same day as departure). • After this period, the property is not responsible. • In most cases, especially with clothing, items are disposed of for hygiene and logistics reasons. • If you request delivery of a forgotten item, you will be charged: • €15 for handling. • The applicable shipping operating costs. • By booking, you accept this policy and expressly waive the right to leave a negative review if unclaimed items are disposed of or shipped in a timely manner. ⸻ Included Services • A basic welcome kit with essential items for the first few days is provided. • It is designed to help you settle in comfortably and then do your personal shopping according to your own tastes.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.