Please note that The Queen Luxury Apartments - Villa Serena has no reception. Please contact the property 30 minutes in advance for check-in arrangements. Contact details are stated in the booking confirmation. Guests who expect to arrive later than the check-in times mentioned in the Policies are required to contact the property for confirmation. For late check-in, additional check-in fees are applicable. At check-in guests are required to show a valid ID card with photo, as well as a copy of the credit card used for making the reservation. In case this is not presented, the entire amount of the reservation will have to be paid. For reservations made by a third party, you need to fill-in an authorisation form and present a copy of the person's ID and of the credit card used for making the reservation. For arrivals after 10:00 p.m. and up to 12:00 a.m. (the latest possible check-in time), a late check-in fee of €40 will apply.This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.