Dear Guest, You are about to read some very important information regarding your stay. **Please read it carefully before making your reservation.** We prefer to provide our guests with clear and transparent information in advance so that you know exactly what to expect from the property and its surroundings. This property is **not a hotel**. It is a privately owned holiday apartment, legally registered in the Canary Islands. We are a property management agency based in the south of Tenerife, acting as an intermediary on behalf of the owner. **The apartment you see in the listing is the apartment where you will stay.** The photographs show the actual property you are booking, not a generic room or a different unit within the complex. Please review the photos, description, facilities and location carefully before confirming your reservation. **Location & Noise:** The apartment is located in a **lively tourist area**, with bars, restaurants and entertainment venues nearby. As a result, **music, voices and general street noise may be heard, particularly during the evening and at night**. If you are especially sensitive to noise or are looking for a completely quiet location, **this property may not be the most suitable choice for you**. We prefer to make this clear before you book so that there are no surprises upon arrival. **Check-in & Assistance:** The property operates with a **self check-in system**. Before your arrival, you will receive all the necessary instructions and access information. Our office is open **Monday to Friday, from 8:30 AM to 4:30 PM**. If you require personal assistance with your check-in during our working hours, this service is **free of charge**. If personal check-in assistance is required **outside our working hours**, an additional fee of **€50** applies. Please note that **no check-in assistance is available after 8:00 PM**. As this is a private holiday apartment and not a hotel, there is **no 24-hour reception service**. **Swimming Pool:** Access to the swimming pool facilities is subject to an additional charge. The minimum charge is **€3.50 per sunbed, per person**, with parasols available for an additional **€1.50**. **Invoices:** Please note that **the owner of this property does not issue invoices for the accommodation**. Our agency acts solely as an **intermediary and property manager on behalf of the owner**. We do **not issue invoices to guests under any circumstances**, as our services are provided to and invoiced directly to the property owner. Therefore, **an invoice for the accommodation cannot be provided by our agency**. **Refunds:** If the guest chooses to remain in the accommodation until the end of the booked stay, **no refund for the accommodation may be requested from the host**. Thank you for taking the time to read this information. **Our aim is to be completely transparent before you book so that you can choose the accommodation that best suits your expectations and enjoy your stay in Tenerife.**This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.