Dear Guest, You are about to read some very important information regarding your stay. **Please read it carefully before making your reservation.** We prefer to provide our guests with clear and transparent information in advance so that you know exactly what to expect from the property and its surroundings. This property is **not a hotel**. It is a privately owned holiday apartment, legally registered in the Canary Islands. We are a property management agency based in the south of Tenerife, acting as an intermediary on behalf of the owner. **The apartment you see in the listing is the apartment where you will stay.** The photographs show the actual property you are booking, not a generic room or a different unit within the complex. Please review the photos, description, facilities and location carefully before confirming your reservation. **Location & Noise:** The apartment is located in a **lively tourist area**, with bars, restaurants and entertainment venues nearby. As a result, **music, voices and general street noise may be heard, particularly during the evening and at night**. If you are especially sensitive to noise or are looking for a completely quiet location, **this property may not be the most suitable choice for you**. We prefer to make this clear before you book so that there are no surprises upon arrival. **Check-in & Assistance:** The property operates with a **self check-in system**. Before your arrival, you will receive all the necessary instructions and access information. Our office is open **Monday to Friday, from 8:30 AM to 4:30 PM**. If you require personal assistance with your check-in during our working hours, this service is **free of charge**. If personal check-in assistance is required **outside our working hours**, an additional fee of **€50** applies. Please note that **no check-in assistance is available after 8:00 PM**. As this is a private holiday apartment and not a hotel, there is **no 24-hour reception service**. **Swimming Pool:** Access to the swimming pool facilities is subject to an additional charge. The minimum charge is **€3.50 per sunbed, per person**, with parasols available for an additional **€1.50**. **Invoices:** Please note that **the owner of this property does not issue invoices for the accommodation**. Our agency acts solely as an **intermediary and property manager on behalf of the owner**. We do **not issue invoices to guests under any circumstances**, as our services are provided to and invoiced directly to the property owner. Therefore, **an invoice for the accommodation cannot be provided by our agency**. **Refunds:** If the guest chooses to remain in the accommodation until the end of the booked stay, **no refund for the accommodation may be requested from the host**. Thank you for taking the time to read this information. **Our aim is to be completely transparent before you book so that you can choose the accommodation that best suits your expectations and enjoy your stay in Tenerife.**En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.