The online request for identity documents and passports before the stay is done by scanning the identity document through a website, for data verification. Access to the apartment by any person not included in the reservation is prohibited under any circumstances. Accessing more people than those established in the reservation will have as a penalty what the law establishes plus the full deposit for failing to comply with the accommodation regulations with tourist fines. The keys are collected at the associated establishment on CALLE JAÉN, on the day of arrival and after completing the online Check-in, we will send you the final information for the collection. We remind you that key collection hours are from 4:00 p.m. to 8:00 p.m. to 11:00 p.m. Very Important: You must CHECK IN before 8:30 p.m. to be verified and we can send you the definitive information for key collection. *Weekly cleaning and linen change service. **Permanent 24-hour customer service La solicitud online de documentos de identidad y pasaportes antes de la estancia se realiza escaneando el documento de identidad a través de una página web para su verificación de datos. Queda prohibido el acceso al apartamento a cualquier persona no incluida en la reserva bajo ninguna circunstancia. Acceder a más personas de las establecidas en la reserva conllevará la penalización legal, además del depósito completo por incumplimiento de la normativa de alojamiento con multas turísticas. Las llaves se recogen en el establecimiento asociado en la calle Jaén el día de la llegada. Tras completar el check-in online, le enviaremos la información definitiva para la recogida. Le recordamos que el horario de recogida de llaves es de 16:00 a 20:00 y a 23:00. Importante: Debe realizar el check-in antes de las 20:30 para que podamos verificar su identidad y enviarle la información definitiva para la recogida de llaves. *Servicio de limpieza y cambio de sábanas semanal. **Servicio de atención al cliente 24 horas."This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.