- In-person check-in from 5:00 PM to 9:00 PM - A link will be sent to the hotel registration process, which is required by law. All guests must complete their ID or passport details. Supplements: - Late check-in: Arrivals after 9:00 PM will incur a €30 supplement, regardless of whether they arrive in person or independently. - Early check-in: Arrivals before 5:00 PM will incur a €20 supplement (subject to availability and upon request). - Late check-out: Departures after 11:00 AM will incur a €20 supplement (subject to availability and upon request). **In-person check-in: Staff will wait up to 30 minutes; after that, additional charges will apply if further assistance is required. Lockers: - Available for early arrival or personal storage. A discount voucher is available after booking. Responsibility for Belongings: - Guests are responsible for their personal belongings. Next Stop Bilbao is not responsible for any losses. Lost keys: - A €100 charge for each lost set of keys. Check-out time: - Late arrivals without prior notice carry a €50 surcharge per hour, charged through the booking platform. No smoking: - Smoking is prohibited in the apartment. A €100 penalty will apply for non-compliance. IMPORTANT: Follow the instructions and videos to avoid problems when accessing the property. Note: We are not responsible if access is impaired due to failure to follow the steps indicated in the listing.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.