Guests must present a valid government-issued photo ID. The property will not accept expired licenses or passports. Billing information needs to be the same as the booking information. Full-service daily housekeeping is not available, except by special request. Housekeepers will remove trash and replace linens as needed. Our lodge does not have a 24-hour front desk. Our check-in times are 3:00pm to 8:00pm. Please contact us if you would like to check in early and we will do our best to accommodate you. If you will be arriving between 5:00 p.m. and 8:00 p.m., please inform us and we will have a staff member available to check you in. Any check-ins after 8:00 p.m. will be assessed a fee of $20 per half hour. We will not accept check ins after 9:00 p.m. For arrivals into the Hilo Airport (ITO) after 8:00 p.m., the late check-in fee will be waived with proof of flight itinerary. We recommend Kona Airport arrivals after 6:00 p.m. DO NOT schedule check-ins with us until the next day. Our Front Desk hours are 9:00am to 5:00pm HST (09:00 - 17:00).Beim Check-in müssen Sie einen Lichtbildausweis sowie eine Kreditkarte vorlegen. Sonderwünsche unterliegen der Verfügbarkeit und sind gegebenenfalls mit einem Aufpreis verbunden. Bitte teilen Sie der Unterkunft Ihre voraussichtliche Ankunftszeit im Voraus mit. Nutzen Sie hierfür bei der Buchung das Feld für besondere Anfragen oder kontaktieren Sie die Unterkunft direkt.