Check-in is fully automated, allowing guests to access the property independently. After 20:00, access is still possible via the automated system; however, any on-site assistance or interventions by our staff will incur an additional fee of EUR 30, payable directly to the staff member. Please note that after 20:00, any malfunctions of the smart system (for example, a lack of internet connection, failures of the electronic door-opening device, or other technical issues) cannot be repaired immediately and are not the responsibility of the property. Therefore, if the guest is unable to access the property, even after staff intervention, the booking may be considered a no-show and will not be entitled to a refund. After 23:00, on-site assistance is not guaranteed. Please note that the property is located on the 4th floor with no lift access.