Policies of Bright Portpool Lane Gem
Check-inFrom 16:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
One child under 3 years is charged GBP 10 per night in a child's cot/crib.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 4.
The maximum number of children's cots/cribs in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Bright Portpool Lane Gem in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. A damage deposit of GBP 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that last-minute reservations being made within 24 hours from the arrival date are subject to a change in check-in time from 4 P.M to 6 P.M. A security deposit of GBP500 will be applied for last-minute reservations, made within 24 hours from the arrival date. The property will only accept the number of guests booked as per the booking confirmation. Each guest will be asked to present a form of governmental identification once the reservation has been created and upon check-in. Persons under 21 years must be accompanied by an individual that has the legal authority to care for this person and is over 21 years old. We reserve the right to charge in case of breach of terms or damages. Please note that the check-in and key-collection take place either at your local City Relay Reception Space or at the property, subject to availability and if given more than 24 hours notice.