Dear Guest, You are about to read some very important information, please pay attention: It is not a hotel, it is a private flat legally registered in the Canary Islands, and we are an agency that manages flats in the south of the island of Tenerife and for years we have been helping thousands of people to make their holidays as pleasant as possible. Our office is open Monday to Friday from 9:30 to 17:30 and for them we charge check in and check out (standard rate 40€), as we do not have a 24 hour reception as in a Hotel. OTHER INFORMATION - In case the guest stays until the end of the stay, it is not possible to request a refund from the host. - The agency does not issue any kind of invoice to the guests. If proof of stay is required, we can only provide receipts.En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares. Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Gestionado por un particular