Guests arriving after 18:00 must inform the property in advance. Contact details can be found on the booking confirmation. If you are booking with an American Express credit card, you must provide a CVC code, or your transaction will be declined, and your booking may be cancelled due to non-payment. You must inform the property in advance what time you plan to check in and the type of transportation. If your check-in time changes, please update the property. In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking. To eat dinner at the property, a reservation must be made 1 day in advance. Dinner meals include sashimi raw fish, beef steak, dashi bouillon, and soy sauce. Food allergies or other dietary restrictions must be informed at the time of booking or by 3 days before arrival. Please note that the property will try to meet your wishes, but these special requests are subject to circumstances. Meals are served at a dining room that depends on your room. Guests staying in standard or superior rooms use Gettoan restaurant. Guests staying in superior suites, deluxe suites, or premium suites use Keisuikyo restaurant. Guests booking multiple room types are requested to contact the property in advance for the property to reserve dining seats. The private dining room can accommodate up to 5-6 people per room. Anything over that will be a separate room. Please note that the restaurant is closed on Wednesday morning, and Thursday evening. Dinner on Wednesday and breakfast on Thursday are not served.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties.