IMPORTANT: Follow the instructions and videos to avoid problems when accessing. Note: We are not responsible if the access fails for not following the steps indicated in the announcement. - Self check-in from 17:00 to 21:00 h. In-person check-in is also possible (subject to availability and prior request). - A link for mandatory hotel registration (required by law) will be sent. Supplements: - Late arrival: arrivals after 21:00 h, a supplement of €30 + VAT (€36.30) will apply, regardless of whether the check-in is in person or self-check-in. - Early check-in: arrivals before 17:00 h , a supplement of €20 + VAT (€24.20) will apply (subject to availability and prior request). - Late check-out: departures after 11:00 , a supplement of €20 + VAT (€24.20) will apply (subject to availability and prior request). Responsibility for belongings: - Guests are responsible for their personal belongings. Next Stop Bilbao is not responsible for any losses. Lost keys: - A charge of €100 will apply for each set of lost keys. Check-out time: - Delays without prior notice will incur a supplement of €50 per hour. No smoking: - Smoking is prohibited in the apartment. A penalty of €100 will be charged for non-compliance.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.