All accommodation is non-smoking. Free pick-up service from Kawaguchiko Station is provided. Please contact the accommodation upon arrival at Kawaguchiko Station. Contact details can be found on the booking confirmation. The contact details can be found on the booking confirmation. Children aged 7 and over are charged at adult rates. If you plan to arrive after check-in hours, please inform the accommodation in advance. If you have booked a plan that includes dinner, you must check in by 18:00. If you check in after 18:45, dinner may not be served (non-refundable). No meal reservations can be made at the time of check-in. If you wish to book a meal, please make a reservation for a meal plan. If you have any food allergies/restrictions, please state them in the Special Requests box when booking. Special requests cannot be accommodated on arrival. The accommodation does not cater for vegan, gluten-free or severely allergic requests. The accommodation does not accommodate vegan, gluten-free or severe allergy requests. Quiet hours: 21:00:00 - 07:00:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties.