Check-in: To complete the check-in, My Holiday Gran Canaria will inform you about the location where you should collect the key, along with the welcome letter. At that time, you will also be provided with the exact address of the property. Cleaning: This accommodation does not include cleaning service during your stay. Cleaning is carried out before guests arrive and after they leave. If you wish to book an additional cleaning service during your stay, an extra charge will apply. Check-in and check-out times: Check-in is from 3:00 PM onwards. If you wish to check in earlier, it will be subject to availability. Official check-out time is 11:00 AM. If you wish to check out later, you will be informed of the corresponding extra charge. Required documentation: At check-in, guests must present a valid ID and a credit card. Special requests: All special requests are subject to availability and may incur additional charges. House rules: Bachelor/bachelorette parties or similar celebrations are not allowed on the property. To ensure the comfort of all guests, noise should be avoided between 9:00 PM and 9:00 AM.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.