Request/reason for contacting us: The partner contacted us regarding an issue with the phone number used for account verification, as the current number is a landline and cannot receive SMS messages. Finds: The phone number used for verification can be managed from the Profile section under Security. However, this option must be accessed through the primary account and may not be available from an administrator or secondary user account. Guided/Actioned/Informed: The partner was guided to access the primary account and select the profile icon in the top-right corner, then go to Security to view and manage the phone numbers associated with verification. They were advised to update the current landline number to a mobile number that can receive SMS messages.This property will not accommodate hen, stag or similar parties.