Special Places of Costa Rica is committed to protecting our properties and complying with short-term rental regulations, which is why all guests are required to complete an independent verification with our trusted partner, TRUVI, before check-in. You will be contacted via email, text, or app notification with instructions to complete this process. As part of the verification, you will need to choose between paying a refundable security deposit (which includes a non-refundable 2% processing fee) or purchasing a non-refundable damage waiver, which protects you in case of accidental damage during your stay. We strongly recommend the damage waiver, as it provides peace of mind and avoids tying up funds with a deposit. Both the TRUVI verification and your selection of either the deposit or the damage waiver must be completed prior to your arrival. Failure to complete either step may result in being denied access to the property and forfeiting the rental without refund. Thank you for your understanding and cooperation. Refunds are determined by cancellation policies, and in addition, SPCR charges a 5% cancellation fee over the total booking amount or a minimum of USD 75 and added 13%, plus any applicable merchant fees. This will be withheld from any refund on a deposit. Refunds will be processed to the credit card on file, or via wire transfer if deposit was made by wire transfer. SPCR recommends travel insurance to cover any unforeseeable contingencies.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.