Identification/Passport Information: all Guests aged 16 and above are required to provide their ID or passport information 72 hours prior to arrival. Return of Access Cards and Keys: Guests must return all Access Cards and keys upon departure. Lost/Damaged Card Recovery Fee: A fee may be imposed for lost or damaged Access Cards. Liability: ZEMA and the Host are not liable for any injury, loss, or damage. Acknowledgement of Receipt: Tenants are required to sign an Acknowledgement of Receipt. Compliance with Code of Conduct: Guests are expected to adhere to the HOLIDAY/SHORT-TERM RENTAL GUESTS CODE OF CONDUCT. Please inform House of Tranquility in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of ZAR 5000 is required. The property charges this before arrival. This will be collected by bank transfer. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform House of Tranquility Zimbali in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. This property will not accommodate hen, stag or similar parties. Quiet hours are between 23:00:00 and 06:00:00. A damage deposit of ZAR 2,000 is required on arrival. This will be collected as a cash/eft prior to arrival. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Managed by a private host