A $50 pet fee applies per stay. Please inform us when booking or send us a message so we can add the fee, as it is not calculated automatically by the website. This property participates in Booking.com’s Hotel Collect program. Booking.com will not process the payment for this reservation; payment will be collected directly by the property. Alternative payment methods are available, including ATH Móvil, Cash App, Zelle, and bank transfer. Please contact our Reservations Department immediately after booking to avoid charges to the credit card provided. For bank transfers, we will send you a secure payment link. When your reservation is paid in full using one of these payment methods, you will receive one complimentary hour of Early Check-in and one complimentary hour of Late Check-out (Total of 2 hours) If you choose to pay by credit card, the credit card provided during the booking process will be used as your default payment method. The name on the credit card must match the name of the primary guest Booking.com does not provide us with your card’s three-digit security code (CVV). Before processing the payment, an authorized staff member will contact you via WhatsApp or phone to verify your card's 3-digit security code (CVV), your ZIP Code, and your email address, This verification helps prevent unauthorized transactions. After confirmation, our management team may contact you by phone or WhatsApp application to complete the payment process. You may also receive a DocuSign authorization form and be asked to provide a government-issued photo ID and attach it to the document. Property and Check-in: Although Booking.com may indicate that you reserved a room, your reservation is for the entire house, apartment, or studio. The property is private and is not shared with other guests during your stay. Check-in begins at 4:00 p.m. Arrivals after this time will use self-check-in. Authorized Staff: Our properties are located in Puerto Rico and Orlando, Florida. Some members of our administrative team are based in Colombia, so you may notice a Colombian accent rather than the typical Puerto Rico accent. Rest assured that anyone contacting you is an authorized member of our management team.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host