Check-in: To check in, My Holiday Gran Canaria will inform you about the place where you should collect the key, along with the welcome letter. At that time, you will also be provided with the exact address of the property. Housekeeping: This accommodation does not offer housekeeping service during your stay. Cleaning is carried out before guests arrive and after they leave. If you wish to hire an additional cleaning service during your stay, an extra charge will apply. Check-in and check-out times: Check-in is from 3:00 PM. If you wish to check in earlier, it will be subject to availability. Official check-out time is 11:00 AM. If you wish to check out later, you will be informed about the corresponding extra charge. This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.