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Our own range of B&Bs is supplemented with small-scale accommodation from affiliate partners, such as Booking.com, Interhome and Belvilla.

It is possible that you will receive a reservation confirmation from another party. In that case, your booking will be handled by one of the BedandBreakfast.eu affiliate partners. Do you have questions about this? Please feel free to contact us.

This depends on the accommodation you have booked. Sometimes it is possible to change the reservation. You can then manage the reservation via the confirmation via the link ‘Manage my booking’. If this option is not offered in your booking confirmation, you can contact the B&B directly.

The rules for deposit/payments differ per B&B. In most cases, information about the deposit/ payment can be found on the presentation page under the ‘Room conditions’. A B&B-Innkeeper can also state the deposit/ payment in the email contact before the reservation is finalised.

On Bedandbreakfast.eu, you can book B&Bs using non-binding reservation requests or directly confirmed bookings. On the page of the B&B, you can see which reservation method applies. Then, follow the steps on the page to book the B&B of your choice. Do you need help with this? Please feel free to contact us.

If you have made a reservation request at a B&B, you will have received a copy of the request by email. In direct contact with the B&B-Innkeeper, both the guest and the B&B-Innkeeper confirm the reservation before it is final.

If you have made an Instant Booking at a B&B, you have completed the payment process or entered your credit card details. You then received a confirmation of your reservation by email.

A B&B-Innkeeper should respond to your reservation request within 24 hours. Please note that there may be different time zones, or the B&B-Innkeeper may not have internet access at that time. It is also possible that your reservation request may have escaped the attention of the B&B-Innkeeper or that something else has gone wrong. We recommend the following:

• In your email program, check the spam or junk e-mail folder. It is possible that the answer from the B&B-Innkeeper ended up in this folder by mistake.
• Try to reach the Bed & Breakfast by phone. A telephone number is often stated on the presentation page or in the confirmation of your reservation request.
• Can’t reach the B&B? Please try again later or start looking for another B&B. Please leave a message to let the B&B know that you are cancelling the reservation request.

When booking a holiday in your own country or abroad, taking out travel and cancellation insurance may be wise. In the unlikely event of cancellation of the holiday or unexpected events, while travelling, you can always contact them for a possible refund of costs incurred. Make sure you are well informed about your coverage from your insurer.

Please contact the B&B-Innkeeper if you encounter unexpected problems with check-in. This allows the B&B-Innkeeper to solve the problem so that you can continue your stay in the Bed & Breakfast.

The rules for cancellation differ per B&B. In most cases, you can find the cancellation conditions on the presentation page under the ‘Conditions’ section. A B&B-Innkeeper can also state the cancellation conditions in the e-mail contact before the reservation is finalised.

If you have a problem during your stay (e.g. the WiFi does not work), please report the issue directly to the B&B-Innkeeper. The B&B-Innkeeper may be able to solve the problem for you immediately. This is the fastest way to continue your stay to your satisfaction.

Try to discuss your complaint with the B&B-Innkeeper. Perhaps you can come to a good solution together with the B&B-Innkeeper. If you cannot reach a satisfactory resolution with the B&B-Innkeeper, you can submit a complaint via the contact form on Bedandbreakfast.eu.

Bedandbreakfast.eu takes complaints very seriously. When Bedandbreakfast.eu receives structural complaints about a B&B (when two or more similar complaints are received within a year), Bedandbreakfast.eu can terminate a listing immediately. See also the General Terms and Conditions.

Are you not satisfied with Bedandbreakfast.eu? Then, you can submit a complaint via the contact form on Bedandbreakfast.eu. We will respond to your message as soon as possible.

On the page of the B&B, you can see what is included in the price of your stay. This can be different per B&B.

This differs per Bed & Breakfast. The conditions regarding a possible deposit can, in most cases, be found on the presentation page. The B&B-Innkeeper may also inform you of a potential deposit in the email contact between you before the reservation is finalised.

If you stayed at a B&B booked through Bedandbreakfast.eu, you will automatically receive an email the day after your check out. You can write a review on Bedandbreakfast.eu via this email.

Did you make a reservation with the B&B-Innkeeper by telephone, or did the B&B-Innkeeper correspond with you outside our system? It is then possible that your reservation is not registered in our system. In that case, you will not receive a review form.

The following rules apply to guest reviews:

• Advertisements, incorrect or deliberately harmful information, foul language and discriminatory and insulting texts are not permitted.
• Reviews contain not only numbers but also text and explanations.
• The opinion of others must be respected.
• Anonymous reviews or reviews under a fake name can be removed.
• Only if a guest has actually stayed in a bed and breakfast can they write a review about it.
• A B&B-Innkeeper is not allowed to submit a review about his own accommodation. The same applies to other stakeholders.
• Bedandbreakfast.eu has the right to edit or remove reviews that do not comply with the guidelines without further explanation.