Policies of Hekerua Lodge Backpackers
Check-in12:00 - 20:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra bedsChildren cannot be accommodated at the hotel.
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are allowed on request. No extra charges.
Accepted credit cardsVisa, Euro/Mastercard, Eftpos. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Please inform Hekerua Lodge Backpackers in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Please note that the reception opening hours are as follows:
09:00 - 13:00 and 16:00 - 20:00 daily.
If you expect to arrive after 20:00, when the reception is closed, please contact the property in advance to arrange key collection.
Please note that check-in is from 11:00.
Please note that due to water restrictions on the island, the property does not offer laundry facilities. For more information, please contact the property using the contact details found on the booking confirmation.
Please note that only bed linen is supplied. Guests will need to bring their own towels.