Policies of Urban Chic - Queens Gate
Check-in14:00 - 00:00 hours
Check-out00:00 - 11:00 hours
Cancellation / prepaymentCancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
There is no capacity for extra beds in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
PetsPets are not allowed.
Accepted credit cardsAmerican Express, Visa, Euro/Mastercard, Maestro. The accommodation reserves the right to pre-authorise credit cards prior to arrival.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.
Please inform Urban Chic - Queens Gate in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property is only suitable for families.
Please note, there is no reception desk at the property and therefore a member of staff will meet guests at the property to hand over the keys and check guests in to the apartment. Please make sure you contact the property prior to your arrival to avoid complications.
Guests will be required to send a copy of their identification (passport/ driving licence/ ID) prior to their arrival. Failure to provide this may result in cancellation of the booking without refund.
Please note we cannot accommodate stag, hen and similar parties. Guests found hosting parties and causing disturbance will be asked to leave.
All rooms are completely non-smoking. Guests found to be smoking will be fined and may also be charged a fee for damages.
Please inform the property in advance if a baby cot is required.
Please note that the earliest check in time is 14:00 and the latest check out time is 11:00.
Additional fees as follows:
Luggage drop off from 11:30 - free
Early check in from 11:30 to 14:00 - GBP 100
Late check in after 18:00 - GBP 30
Late check in after 21:00 - GBP 50
Late check in after 00:00 - GBP 80
Late check out from 11:00 to 13:30 - Half day rate
Late check out from 13:30 to 18:00 - Full day rate
The lead guest must be aged 25 years or older.
The property reserve the right to charge a security deposit of GBP 500 on arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Guests are advised the same card that was used to make the booking is required on arrival for check-in and proof of identification.